Procedures, Terms and Conditions

Limitations of Liability - Air2Air Corporation (Air2Air) will not be responsible for delays caused by weather, airport facilities, or air traffic delays; mechanical failure; or any other condition beyond our control. Any expenses arising as a result of delayed departure or arrival times, including missed flights, travel connections, events, meetings, or other circumstances are the sole responsibility of the passenger.

Refund Policy - A credit card authorization is run when a request for a quote is accepted and a reservation is made.  Based on that reservation, Air2Air schedules aircrew, aircraft, maintenance, and denies other subsequent reservations.  To request a refund, cancellations must be received per the timeline schedule below will be assessed the appropriate cancellation charge:

                        Cancellation received                                                   Cancellation Penalty
Less than seven (7) days prior to the trip                                    Refund of 90% of the trip cost
Less than forty eight (48) hours prior to the trip                           Refund of 80% of the trip cost
Less than twenty four (24) hours prior to the trip                          Refund of 70% of the trip cost
Less than twelve (12) hours prior to the trip                                 Refund of 60% of the trip cost
Less than two (2) hours or No Show at Trip Origin                       Refund of 50% of the trip cost
No Show Downline, or cancellation mid-trip                                  No Refund

Standby and Layover Time - Air2Air Corporation differentiates between “Standby” and “Layover” time.  “Standby” is that time when the crew and plane are ready for departure and waiting for the passengers and is charged at $100 per hour.  “Layover” time, is that time when the crew and the plane are at the customer’s destination waiting for the return trip or next leg of the trip.  “Layover” time is charged at $50 per hour to a maximum of ten hours per day.  The differentiation between “Layover” and “Standby” time is that during “Layover” time neither the crew nor the airplane are required to be available nor waiting for the passengers.  “Standby” time, however, requires that both the crew and airplane be ready to depart upon passenger arrival.  (An example of Standby time: would be that theA customer has requested to depart at 2:00 pm, . h However the customer is delayed and does not actually arrive at the airplane until 4:00 pm and the door does not close until 4:15 pm.  Two hours and 15 minutes of additional Standby time would be charged.)

Duty Time Limitations - Air2Air operates within the constraints of various rules and regulations of the US Code of Federal Regulations (including CFR Title 14 sections 1, 61, 91, 135 as well as others.)  and Canadian and Mexican regulations when applicable.  These regulations limit what Air2Air is legally allowed to do with aircrew and airplanes.  Air2Air schedules well within these limitations and CANNOT violate them.  In the event that a trip goes over a scheduled duration or time limit, it is important to understand that the trip will be suspended at that point and not continue until such limitations have been satisfied.  (An example might be the pilot’s duty day limitation or rest limitation.  For example, a layover in Paso Robles is scheduled to begin at 8:00 pm and the continuation of the trip is scheduled the next morning at 08:00 am.  This provides sufficient rest for the crew.  However, should the aircraft not arrive in Paso Robles until 11 pm the following day’s departure would have to be delayed by one hour to meet the crew’s rest requirement for 10 hours of crew rest.)

Baggage Policy – Passenger baggage must be of a size and type that fit within the two baggage compartments of the Air2Air aircraft.  Hard-sided luggage up to 22” in width is easily accommodated, as are soft-sided bags of reasonable size.  Bags not conforming to the above must be secured in empty passenger seats if available.

Lost Items - Passengers are responsible for their personal possessions. We try our best to return items left in our aircraft to their owners, but we assume no liability for lost, stolen, damaged, or misplaced items. Any charges incurred in returning a left-behind item to its owner must be paid by the owner. Our employees cannot be responsible for remembering which bags belong to each passenger. Upon reaching your destination, please check to see that you have retrieved all your belongings, and that each bag, briefcase, computer, etc. is, indeed, yours.   Note: Be extra careful with small items, as these are left behind most often.  (Cell phones and sunglasses, in particular.)

Gratuities - Private air charter rates do not include a gratuity.

Pets - Pets will ONLY be allowed if in a kennel which meets our specifications AND we are notified at time of booking AND we have approved the pet and the kennel. No pets are to be let loose in our aircraft under any circumstances (With the exception of guide dogs).

Damage to aircraft or service items - Passengers causing damage to the aircraft or service items during a trip are directly and fully responsible for any and all cleaning, replacement, or repair costs. No exceptions.

Alcohol Policy - No passenger is permitted to bring aboard alcoholic beverages.   Passengers may request alcoholic beverages from the crew  if so desired.  The crew may serve passengers if the conditions of flight allow.  No passenger will be served who appears to be intoxicated or drinking at a rate that could cause intoxication.  In general there is no -smoking, eating, or drinking (except water) policy in our aircraft unless  the beverage or food item is provided by the crew.

Illicit Substances Policy - No passenger is permitted to have any form of illicit substance or paraphernalia aboard the aircraft at any time.  The crew will terminate the charter immediately without refund and, if airborne, divert to the nearest suitable airport, if he or she observes any illicit substance.

Smoking Policy - No passenger is permitted to smoke at any time in the aircraft or when within 100 feet of the aircraft.

Firearms - Passengers may not carry firearms on any flight without prior approval.  Approval for transporting firearms requires the firearm to be unloaded, locked in a proper transportation case, and stored in the nose storage compartment.  Law enforcement personnel have special requirements and those will be discussed accommodated on a case by case basis.

Physically Challenged Passengers - Air2Air makes every attempt to accommodate all passengers.  However, all passengers must either be capable of caring for themselves during an emergency, or have an attendant who can assist them and reasonably assure their ability to exit the plane during an emergency.  Physically challenged passengers cannot be seated where they might would block the exit of other passengers.  Due to the aircraft type Air2Air flies, not all passengers can be accommodated.

Confidentiality - All information obtained from our transportation guests is held in strictest confidence. We do not, under any circumstances, make names, addresses, telephone numbers, e-mail addresses, or any other personal information available to any outside companies.

Interference with Aircrew - Interference with aircrew will not be tolerated and is against State and Federal Law.

Pricing - Reservation quoted and confirmed prices are guaranteed for the quoted reservation only.  Non-confirmed quoted prices, published prices, and advertised prices are subject to change without notice.

Weather Delays and Cancellations - Although Air2Air Corporation flies “All Weather” aircraft, we do not fly in severe weather that would jeopardize flight safety.  Occasionally storms, icing, or turbulence may cause us to delay, cancel, or reroute flights.  If a flight must be cancelled for un-forecast weather rather than delayed for improved weather, the customer will receive a full refund.  Delays are more frequent and are more prevalent to some destinations.  Coastal and inland valley destinations are subject to early morning fog, some desert destinations are subject to blowing dust visibility restrictions or wind limitations, and some ski resort destinations are subject to winds and runway conditions.  Other destinations may suffer from other phenomena or weather conditions that restrict aircraft operations.  Not all airports are accessible when cloud ceilings are low, or during fog conditions, or other weather phenomena.  When booking flights to certain destinations or during certain weather conditions, we will inform the customer, and they will acknowledge, of  potential weather delays or potential en-route diverts to other airports.  Those forecast potential delays or potential diverts are not covered by our standard un-forecast weather delay cancellation policy until the end of the period we have forecast.   At the stated time that we have told the customer that we believe the weather situation should clear, our “Standard Un-forecast Weather Delay Policy” becomes effective.

Our standard elapsed time for un-forecast weather delay without cancellation and reimbursement is four (4) hours.

Maintenance Delays and Cancellations - As with any airline, unscheduled maintenance may require delays or cancellations.  Normally we are able to replace substitute for an aircraft with a maintenance issue aircraft with another aircraft.  As inconvenient as it may be for the passengers, we do not fly aircraft which that are not absolutely mechanically sound.  If a flight must be cancelled for maintenance, the customer will receive a full refund.  Our standard maintenance delay without cancellation and reimbursement is two hours.

Load and Weight Limitations - All bookings and reservations are specified  in reference to a specific load weight and passenger limit.  Excess load/weight, over and above that load requested and confirmed when booking the flight, may or may not be accommodated.  Specifically, combined passenger and luggage weights may not exceed that which is specified with the reservation.  At the time of departure, if sufficient load and seating capacity is available, additional passengers will be accommodated only after they have been properly identified and manifested.